2 a.Define quality assurance b. Explain 4 principles of quality assurance c. Describe 3 types of assurance used to describe quality d. Explain 5 steps involved in the communication process, describe 5 barriers of communication and how to overcome them

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Newton Kelly · Accepted Answer

a. Quality Assurance (QA) is a process to ensure products or services meet standards and customer expectations. b. QA principles include customer focus, leadership, people engagement, and process approach. c. Types of QA assurance are product, process, and system assurance. d. Communication steps include sender, encoding, channel, receiver, and feedback. Barriers include language, cultural, physical, emotional, and perceptual barriers, which can be overcome by clear language, cultural awareness, good environment, emotional support, and clarification.

2 a.Define quality assurance b. Explain 4 principles of quality assurance c. Describe 3 types of assurance used to describe quality d. Explain 5 steps involved in the communication process, describe 5 barriers of communication and how to overcome them

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2 a.Define quality assurance b. Explain 4 principles of quality assurance c. Describe 3 types of assurance used to describe quality d. Explain 5 steps involved in the communication process, describe 5 barriers of communication and how to overcome them

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Respuesta rápida

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