5. A customer service representative faced constant criticism from clients. What are the key elements of maintaining self-esteem and a positive self-image? ( 4 marks)

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1. **Self-Awareness and Self-Reflection**  
   Recognize that criticism often reflects external perceptions rather than your intrinsic worth. Reflect on your strengths and areas for improvement. This can be expressed as identifying your positive attributes $$ A $$ and areas $$ B $$, then working on improving $$ B $$ while reinforcing $$ A $$.

2. **Emotional Regulation**  
   Learn to manage your emotions. Techniques such as deep breathing, mindfulness, or taking a short break help in preventing negative feedback from affecting your self-image. For example, if you feel overwhelmed by feedback $$ F $$, apply a technique $$ T $$ to modulate the intensity, such that the net emotional impact can be thought of as $$ F - T $$.

3. **Constructive Self-Talk**  
   Replace negative inner dialogue with affirming statements. Instead of thinking, “I always fail,” you can adopt a positive statement like, “I continuously learn and grow.” If you denote your initial self-talk as $$ S_0 $$ and your positive self-talk as $$ S_+ $$, the goal is to have $$ S_+ \gg S_0 $$ over time.

4. **Seeking Support and Professional Growth**  
   Establish a support network that provides constructive feedback and encouragement. Additionally, pursue training or counseling if necessary. This external support $$ E $$, when combined with self-help strategies $$ S $$, contributes to a more positive self-image represented by $$ P = E + S $$.

Each of these elements helps in maintaining self-esteem and a positive self-image despite facing criticism.
To maintain self-esteem and a positive self-image despite criticism, focus on: 1. **Self-Awareness**: Recognize your strengths and areas for improvement. 2. **Emotional Regulation**: Manage your emotions using techniques like deep breathing. 3. **Positive Self-Talk**: Replace negative thoughts with affirming statements. 4. **Support and Growth**: Seek support from others and pursue personal development. These steps help build and sustain a positive self-image.

5. A customer service representative faced constant criticism from clients. What are the key elements of maintaining self-esteem and a positive self-image? ( 4 marks)

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