5. A customer service representative faced constant criticism from clients. What are the key elements of maintaining self-esteem and a positive self-image? ( 4 marks)
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Bonus Knowledge
Building self-esteem as a customer service representative often involves embracing a growth mindset. Recognize that criticism is not a reflection of your worth but an opportunity for improvement. Celebrate small victories, set realistic goals, and don’t shy away from asking for feedback that highlights your strengths too—everyone loves a pat on the back! Additionally, surrounding yourself with supportive colleagues and mentors can bolster your self-image dramatically. Engage in team huddles, share experiences, and learn from others’ coping mechanisms. Remember, a supportive environment can transform criticism into constructive dialogue, making it easier to maintain a bright outlook even on tough days.
