1. What should you do if there is an earthquake while you are working? 2. What should you do if there is a fire in the store? 3. How should you respond to an irate customer? 4. When should you move someone who has fallen and appears to be seriously injured? 5. What is the most likely natural disaster in the area where you live? What are some 6. things you might do to be prepared for such an event?

1. If you are indoors, take cover under a desk, table, bed, or doorways and against inside walls and staircase. Stay away from glass doors, glass panes, windows, or outside doors. Do not rush to go out of the building, to avoid the stampede. If you are outside, move away from buildings and utility wires.

2. 

If you witness a fire, activate the nearest building fire alarm and exit the building. When safe, immediately call 911. If the fire is small (wastebasket sized or smaller) and you have been trained to use a fire extinguisher, you may attempt to extinguish the fire.

3.

Acknowledge their frustration and restate it back to them in your own words. Align with them, let them know you've heard and understand that it's a big deal. Assure them you will resolve the issue if you are not able to do so in the first email.

4.

Try and work out where it hurts most and look at them closely to see if there is any obvious bleeding, bruising or contorted limbs indicating a particular injury. If they are conscious and you think they may have fallen from a height or could have injured their neck or spine – Do not move them.

5.

flooding as the most common natural disaster

6.

Learn and practice evacuation routes, shelter plans, and flash flood response. Gather supplies, including non-perishable foods, cleaning supplies, and water for several days, in case you must leave immediately or if services are cut off in your area. Keep important documents in a waterproof container.