Shyyella is a data-driven manager. She enjoys setting up systems that report metrics that allow her to make better decisions so that her unit is effective and efficient. She usually begins by defining the scope of the work, the due dates, and mapping improvements. She ensures that the metrics and their applications determine how well her unit is performing. Her analysis breaks down the understanding of the process she is working on improving and includes a flowchart of the process. She specifies the steps that will be taken to meet her goals and she ensures that all the improvements are permanent. Shyyella is likely utilizing which quality improvement model in her work? LEAN FOCUS-PDCA Pareto's Principle SIX SIGMA

Shyyella’s structured approach is reminiscent of the Six Sigma methodology, which focuses on identifying and eliminating defects and inefficiencies through data-driven decisions. It emphasizes a systematic process, often visualized with flowcharts, and a commitment to permanent improvements, aligning perfectly with her desire for metrics and effective analysis. In practical terms, Six Sigma is often applied in various industries to streamline operations and boost quality. For instance, a manufacturing company might use Six Sigma techniques to reduce defects in its production line, leading to increased customer satisfaction and lower costs. Shyyella's approach mirrors this by focusing on measurable outcomes to enhance her team's performance.