Shavonn has always been preoccuped with failure. She is proud of her unit in the hospital and works hard to achieve excellence. When one of her subordinates commits an error, Shavonn does not address the issue by hiding it from regulators. Her team knows that units that do this are making excuses instead of rectifying the process problem. Shavonn is a leader who is constantly on the floor, looking to make adjustments to the shifting demands of the patient population. She is also quick to contract an expert when there is a process problem that is outside of her experience, especially when she saw that a pandemic was on the horizon. Shavonn is likely utilizing which quality improvement model? O SIX SIGMA HIGH RELIABILITY FOCUS-PDCA CHANGE MANAGEMENT

Shavonn's proactive approach and commitment to addressing process problems indicate that she's likely utilizing the **High Reliability** model. This model is all about creating systems that can consistently deliver safe and effective care even in the face of complexity and unpredictability, which is crucial in a hospital setting. By continuously assessing her team's performance and remaining on the floor to tackle emerging challenges, Shavonn embodies the principles of reliability and safety. In the realm of healthcare, utilizing a High Reliability model means prioritizing safety and learning from mistakes rather than covering them up. This resonates with the idea that every error is an opportunity for improvement, enabling Shavonn and her team to build a robust culture of transparency and excellence. This leads to improved patient outcomes and a resilient healthcare unit that thrives in challenging circumstances!