6. An introverted employee learned to be assertive in meetings, leading to more productive discussions. What is the role of assertiveness in workplace communication? ( 4 marks)

Assertiveness in workplace communication acts as a bridge that fosters respect and understanding among team members. It enables individuals to express their thoughts and needs clearly without being aggressive or passive. When employees are assertive, they can contribute meaningful ideas, ask critical questions, and provide valuable feedback, leading to enhanced collaboration and more dynamic discussions during meetings. Moreover, assertiveness helps in creating a positive work environment. When team members feel empowered to speak up and share their opinions, it enhances their engagement and morale. This shift can lead to innovative solutions and strategies, as diverse viewpoints are considered, thus driving the overall success of the team and organization.