6. An introverted employee learned to be assertive in meetings, leading to more productive discussions. What is the role of assertiveness in workplace communication? ( 4 marks)

Assertiveness plays a crucial role in workplace communication by ensuring that individuals express their thoughts, opinions, and needs confidently without undermining others. It fosters an environment where everyone feels valued and encourages open dialogue, leading to enhanced collaboration and creativity within teams. By being assertive, employees can share their ideas, request assistance when needed, and provide constructive feedback, ultimately contributing to more effective problem-solving and decision-making processes. Additionally, assertiveness can help set clear boundaries and expectations, reducing the likelihood of misunderstandings and conflicts. When employees communicate assertively, they are more likely to be respected by coworkers and superiors, leading to improved relationships and a more positive work atmosphere. This can enhance overall job satisfaction and retention, as employees feel empowered and engaged in their roles.