12. Which Command Staff member serves as the incident command's point of contact for organizations not included in the Incident Command or Unified Command? A. Liaison Officer B. Public Information Officer C. Safety Officer D. Area Commander

The correct answer is A. Liaison Officer. In an incident management context, the Liaison Officer is essential for maintaining communication and collaboration with external organizations, ensuring that all relevant stakeholders are informed and that their needs are addressed. In historical disaster response, the role of the Liaison Officer has evolved significantly. During events like the 9/11 attacks, effective communication between various agencies proved crucial in the chaotic environment, leading to the establishment of this role to streamline interactions and improve overall response efforts.