2.1 Define the type of conflict experienced by Zain in the picture above 1×2) (2) 2.2 Explain TWO negative effects Zain may face if she decides to go to the party. \( (2 \times 2)(4) \) 2.3 Read below the outcome of Zain's decision and answer the questions that follow: Zain decided not to go to the party and her friends were angry with her. One of them, Andile, confronted her and told her she is selfish because she wants to be the only one passing the test. Zain tried to explain why she did not come to the party but Andile did not want to listen. Zain then decided to leave and carried on doing her school work. 2.3.1 Explain the conflict between Zain and Andile. \( (1 \times 2)(2) \) 2.3.2 Recommend ONE conflict resolution style that Andile could used to resolve the conflict between him and Zain, also indicate how can this style lead to healthy solution. \( (1+2)(3) \) 2.4 The high stress levels at school can easily lead to potential conflicts with classmates. Explain any TWO collaborative strategies high school learners may use to work through conflict with a classmate. \( (2 \times 2)(4) \) 2.5 Manage interpersonal conflict may be difficult for Grade 12s. Discuss any THREE ways in which interpersonal conflict can intensify stress. 2.6 Many Grade 12 learners may find it difficult to express their feelings effectively during a conflict situation with teachers. Discuss TWO ways how they could express their feelings in a positive manner that is constructive to conflict resolution in the classroom. \[ (2 \times 4)(8) \] 2.7 During the high-stress atmosphere of Grade 12, many learners may struggle to maintain strong relationships with their parents. Analyse how respectful

**2.1** Zain is experiencing an **intrapersonal conflict** because she is struggling with her own beliefs and decisions regarding attending the party versus studying for her test. **2.2** If Zain decides to go to the party, she may face: 1. **Academic Consequences**: She might not have enough time to study, leading to poor test performance. 2. **Guilt and Regret**: Attending the party could make her feel guilty for neglecting her studies. **2.3.1** Zain and Andile are in an **interpersonal conflict**. Andile feels Zain is being selfish by not attending the party, while Zain prioritizes her academic responsibilities, leading to a clash in their expectations and feelings. **2.3.2** Andile can use the **collaborative conflict resolution style**. This involves both parties working together to find a mutually beneficial solution. By listening to Zain's reasons and expressing his feelings without blame, they can reach an understanding that respects Zain's academic goals while addressing Andile's disappointment. **2.4** High school learners can use: 1. **Active Listening**: Giving full attention to the other person and acknowledging their feelings to reduce misunderstandings. 2. **Compromise**: Finding a middle ground where both parties make concessions to resolve the conflict. **2.5** Interpersonal conflicts can intensify stress by: 1. **Increasing Anxiety**: Ongoing conflicts lead to heightened worry about relationships and academic performance. 2. **Distraction from Studies**: Conflicts consume mental energy, making it hard to focus on studies and leading to poor academic outcomes. 3. **Social Isolation**: Conflicts may cause feelings of loneliness and exclusion, further increasing stress. **2.6** Learners can express their feelings constructively by: 1. **Using "I" Statements**: Expressing feelings without blaming, e.g., "I feel overwhelmed when I receive feedback late." 2. **Requesting a Private Conversation**: Speaking with the teacher privately to discuss feelings in a respectful manner. **2.7** Respectful communication helps maintain relationships by fostering understanding and trust. It allows learners to share their thoughts and feelings openly, clarifying misunderstandings and strengthening emotional bonds with parents during the stressful Grade 12 year.