Pregunta
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2.10. Alan had a funeral policy to the amount of R50 000 . He died whilst walking along
railway tracks, whereafter he was knocked down by a train. The insurer refuses to settle
the claim, arguing that Alan was acting illegally in trying to cross the railway track, which
is regarded as a criminal offence as this was not a place where there was a pedestrian
crossing. Choose the correct statement.
A. The insurer is acting within their rights to reject the claim as a result of the alleged
criminal offence committed, provided this is mentioned in their terms.
B. The insurer is not allow to exempt themselves of liability in terms of the
Policyholder Protection Rules.
C. A criminal offence is regarded as an automatic rejection of a claim in terms of
legislation.
D. The insurer can impose a fine on the deceased estate, but has to settle the claim.
E. None of the above

Ask by Marsh Daniel. in South Africa
Mar 14,2025

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The insurer cannot deny the claim based on the policyholder’s criminal offense because the Policyholder Protection Rules prevent them from doing so.

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Beyond the Answer

A. The insurer is acting within their rights to reject the claim as a result of the alleged criminal offence committed, provided this is mentioned in their terms.
In the realm of insurance, exclusions related to illegal activities are fairly common and can be legally enforceable if clearly stated in the policy. Insurers often protect themselves against claims resulting from actions deemed unlawful, such as trespassing on railway tracks. Thus, if Alan’s policy stipulates this exclusion, the insurer may have a valid ground to deny settlement.
B. The insurer is not allowed to exempt themselves of liability in terms of the Policyholder Protection Rules.
The Policyholder Protection Rules are designed to ensure that insurers operate fairly and transparently, but there are specific scenarios where they can limit liability, particularly in cases involving illegal actions. Therefore, while the rules protect policyholders to an extent, they do not entirely preclude insurers from denying claims due to unlawful behavior, especially if clearly outlined in the policy documentation.

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